Less waiting. More living.
Queue Quest
Give visitors their time back with QR check-in and private live tickets. Teams manage multiple queues, call visitors to counters, share venue updates, and learn from service insights.
“Turn a crowded line into a calmer visit.”
01
Problem
Help small venues coordinate arrivals and service without making visitors download an app or stand in line.
02
Role
Product design, visual identity, full-stack implementation, database design, and testing.
03
Constraints
Anonymous visitor check-in alongside protected staff tools, with reliable ordering across simultaneous requests.
04
Process
Connected private tickets and counter workflows with opening schedules, venue-wide displays, feedback, and operational reporting.
05
Result
A full-stack virtual queue workspace with visitor self-check-in, team controls, and service insights.
Experience highlights
- QR check-in, private live tickets, and optional in-page alerts
- Multiple queues, counter breaks, opening hours, and missed-call recovery
- Venue overview, expiring announcements, and public calling boards
- Visitor feedback, staff activity history, and aggregate CSV reports
Engineering & performance
- FastAPI and SQLAlchemy with PostgreSQL, versioned migrations, and serialized queue writes
- Cookie-based staff sessions, hashed ticket secrets, and role-based venue permissions
- React and TypeScript with polling, responsive layouts, and SQLite/PostgreSQL integration tests
